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Privacy Policy for ShopIt

Effective Date: 25 January 2025

At ShopIt, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Botswana Data Protection Act, 2018.

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1. Data Controller

The data controller for the purposes of this Privacy Policy is: ShopIt
Website: shopit.co.bw
Contact Email: dpc@shopit.co.bw

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2. Information We Collect

We collect the following types of personal information from you:

• Personal Identifiers: Name, address, phone number, and email address.
• Payment Information: Credit/debit card details or other payment data (processed securely by third-party payment processors).
• Order Information: Details about products purchased and delivery preferences.
• Account Information: Username, password, and other details for account creation.
• Technical Information: IP addresses, browser types, and device identifiers.
• Communication Data: Messages or feedback you send to us.

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3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Improve our website and services.
• Send updates, promotions, or notifications (with your consent).
• Prevent fraud and ensure website security.

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4. Legal Basis for Processing

We process your personal data based on:

• Your consent.
• Fulfillment of a contract (e.g., completing a purchase).
• Compliance with legal obligations.
• Legitimate business interests, such as improving our services.

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5. Sharing Your Information

We may share your data with:

• Third-Party Service Providers: For payment processing, shipping, or IT services.
• Legal Authorities: When required by law, such as for fraud prevention or compliance.
• International Transfers: If required, we ensure adequate safeguards are in place when transferring data outside Botswana.

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6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Data encryption during transmission.
• Secure storage of sensitive information.
• Regular security audits.

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7. Retention Period

We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law. After this period, your data will be securely deleted.

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8. Your Rights

Under the Botswana Data Protection Act, you have the right to:

• Access Your Data: Request a copy of your personal information.
• Correct Your Data: Request corrections to inaccurate or incomplete data.
• Withdraw Consent: Opt-out of communications or processing where consent is the legal basis.
• Request Deletion: Ask us to delete your data, subject to legal or contractual obligations.
• Object to Processing: Restrict how your data is processed.

To exercise these rights, contact us at dpc@shopit.co.bw.

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9. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies collect:

• Information about your preferences.
• Usage data for website analytics.

You can manage cookies through your browser settings.

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10. Data Breach Notifications

In the event of a data breach, we will notify the Information and Data Protection Commission (IDPC) and affected individuals as required under the Botswana Data Protection Act.

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11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:
Email: admin@shopit.co.bw